At Royal Corporation, we are dedicated to providing you with premium quality products (including paints, sanitary fittings, electrical items, hardware, and fans). We take great care to ensure that your orders are delivered in perfect condition. However, if you are not entirely satisfied with your purchase, we are here to help.
Please read our policy below regarding returns, exchanges, and refunds.
1. Conditions for Returns and Exchanges
You have 7 days from the date of delivery to request a return or exchange. To be eligible, your item must meet the following criteria:
- The item must be unused, unwashed, and in the same condition that you received it.
- The item must be in its original, undamaged packaging (including boxes, plastic wraps, and safety seals).
- All accessories, manuals, and promotional items included in the original delivery must be returned.
- You must provide a valid proof of purchase (order number, invoice, or receipt).
2. Non-Returnable & Non-Exchangeable Items
Due to the nature of construction, hardware, and home improvement goods, the following items cannot be returned or exchanged:
- Custom-Tinted / Mixed Paints: Any paint that has been custom-tinted or mixed to a specific color code requested by the customer.
- Opened / Used Chemicals & Bonds: Tile bonds, waterproofing materials (e.g., Sika, Sea star), or liquid sealants like silicones, super bonds, super glues if the seal is broken.
- Damaged Items due to Misuse: Products damaged due to improper installation, handling, or electrical voltage fluctuations after delivery.
- Items on Clearance / Sale: Products purchased during a clearance sale or marked as non-returnable.
3. Damaged, Defective, or Incorrect Items
We take utmost care in packaging, but if you receive a product that is damaged during transit, defective, or different from what you ordered:
- Please report the issue to our customer support within 24 to 48 hours of delivery.
- Share clear photographs or a short video of the defect/damage along with your order number via WhatsApp (+92 333 1119723) or Email royalcorp2008@gmail.com.
- Upon verification, we will arrange for a replacement or process a full refund at no extra delivery cost to you.
4. The Exchange Process
If you wish to exchange an item for a different size, color, or model (e.g., a different switch design or fan model):
- Contact our customer support to check stock availability for the item you want.
- If approved, you can send the item back to our main outlet (Shop #1, Main Double Road, Soan Garden, Islamabad).
- Note: For standard exchanges (change of mind/preference), the customer is responsible for paying the return shipping costs.
5. Refund Policy
Once your return is received and inspected by our warehouse quality control team, we will notify you via email or phone regarding the approval or rejection of your refund.
- Approved Refunds: If approved, your refund will be processed.
- Refund Methods: * For Cash on Delivery (COD) orders: Refund will be issued via Bank Transfer, EasyPaisa, or JazzCash.
- For Online Pre-payments: Refund will be credited back to your original Bank Account / Credit or Debit Card.
- Timeline: Refunds generally take 5 to 7 working days to reflect in your account after approval, depending on your bank’s processing time.
- Shipping Charges: Original shipping/delivery charges are non-refundable unless the return is due to our error (defective or wrong item).
6. Order Cancellation
You can cancel your order at any time before it leaves our facility. To cancel an order, please call us immediately at 051-5739096 or WhatsApp us. Once an order is dispatched and in transit with the courier, it cannot be cancelled, and our standard Return Policy will apply.
Contact Us
If you have any questions about our Return, Exchange, and Refund Policy, please contact our team:
Store Address: Shop #LG 1-4 Main Double Road, Soan Garden, Islamabad, Pakistan.his is a sample page.
Phone / Landline: 051-5739096
WhatsApp / Mobile: +92 333 1119723